Retail Services Management! Although technology has advanced in our time and most of the transactions are carried out through automation system, managing and auditing customer service has to be carried out with the human element.
In distribution companies that are knocked over to private companies, many applications do not fit the structure of private companies.
Including job descriptions for solving problems after first identifying problems and prioritizing resolution; it is required to ensure that many application is carried out with a self-control within it by working in detail.
Retail Services Management Steps
The main problems of distribution companies are;
In the method to be followed for multiple receivables past the due date, these customers can be concluded by following them on a daily per-customer and invoice-by-invoice order.
The important thing here is method and determination, to get results as soon as possible without taking the proceedings to the legal dimension. Trying to solve the problem of all customers past the due date in one item makes the job even more complicated, which is not easy to get a positive result from.
Accrual collection rates should be carefully examined, misleading results are inevitable when the collection of period accruals and the collection totals of balance invoices are compared to the period accrual.
Due to the in-time customer eviction (contract termination) procedures not being carried out appropriately; Demolished or impossible-to-use old facilities belonging to thousands of customers in each distribution area appear to be customers in the system.
There are two kinds of these things,
a.Because the actual number of customers is not known, the performance of the counter reading officer cannot be fully measured. Therefore, it is not known whether the reading rates are at the desired level.
b.No planning is realistic because the distribution company does not know the exact number of customers and their profile.
In order to fix this problem, a form that is appropriate for this structure and which information should be followed by the date and time during the document's der unit replacement must be edited by which units and in what way it should be questioned in advance.
After the duly provided of this information, the installations decided to be canceled must be transferred to a passive file to be created in the system and kept there.
Whether counter readings are traditional or with new technologies, the important thing is to get the right data planned and on time to convert consumption into invoices. In order to do this, instead of always seeing the counters as an independent measuring device, all measurement circuits in the system should be taken with the necessary care.
-Updating the records of energy reception points,
-Monitoring the quantity and reactive ratios of energy received,
-Examining the reading deadlines of customer counters, reading seasonal subscribers with no consumption at the end of the season, and ensuring that the region and customers are read according to the distribution company's cash plan according to the date of reading and payment,
-Ensuring remote reading of required and compulsory subscribers,
4.Updating customer information,
Keeping customers' information up to date will make transactions faster by making commercial and legal transactions between the company and the customer easier.
In particular, industrial registration documents of industrial customers and tourism incentive certificates of the customers must be questioned and the necessary needs to be renewed, otherwise the distribution company will lose revenue.
Reading counters remotely is too important to postpone, but what is just as important is the accuracy of customer measurement system information. It should be noted that remote reading systems quickly provide you with the information inside the counter, but measurement system information is needed to accurately invoice those read consumption values.
In addition to assessing the reports received in order to prevent leakage/irregular electricity use, follow-up should be carried out by producing control reports from the system, in order to finalization of incoming reports, it is necessary to reorganized the leak/irregular reports and leakage/irregular minutes in a relational structure and to design a form to provide an auto control for the follow-up of transactions in different units within the company.
6.Control and control of measurement circuits;
At the beginning and end points of the electrical energy that companies receive or produce for distribution, reference points are measurement systems. Therefore, it is imperative to pay the necessary attention to the measurement systems, to ensure their control in accordance with the regulations in this regard and to keep their information up to date.
In this system, those that are not in accordance with the specs of the measurement systems (those with the structure to allow intervention) should be made in accordance with the rules as soon as possible, and in those who are in accordance with the measurement system ation, some customers' measurement systems should be tested from time to time to prevent the negative consequences of failures that occur outside the customer or company's initiative in the measurement systems under seal.
In addition, sealing minutes must be properly regulated and a copy must be stored in the customer file.
By identifying the power increases that customers make without the knowledge of distribution companies, customers must ensure that their legal obligations are met.
All applications in this regard should be able to create a self-control both during the process and during documentation, otherwise it is required to control and intervene at every step of the transactions, which means that the transactions will be carried out inefficiently.
At the end of all these studies, productivity and revenue-enhancing effects will also be seen.