Electrical Commercial and Technical Quality Regulation;
"REGULATION ON THE SUPPLY OF ELECTRICITY ENERGY OFFERED IN THE ELECTRICITY MARKET SYSTEM" published by EPDK on the basis of Article 5 of the Electricity Market Act 20.02.2001 and numbered 4628.
Article 5 of the relevant regulation stipulates that the quality of service of electricity distribution companies will be inspected by epdk under the following 3 main headings.
- Quality of supply continuity,
- Commercial quality,
- Technical quality,
Article 6 of the same regulation states the procedures of the audit. In accordance with the relevant provisions of the regulation, it is stated that the distribution company will take place after examining the tables presented to epdk with notices, where necessary or on customer complaints from customers in the distribution area.
In this sense, paragraph 2 of Article 6 is important for the protection of customers' rights.
Because many consumers do not know where or how to communicate their rights or complaints about quality and continuous energy use, rights losses occur against the consumer.
The following table provides commercial quality standards and compensation amounts, but the latest updates, if any, have not been published.
Electrical Commercial and Technical Quality Regulation
|Commercial QUALITY CODE NO.||COMMERCIAL QUALITY Indicator||STANDARD TIME||IN RETACREATE AMOUNT|
|1.1||Notification in writing to the applicant on the grounds of the time for which the request for a connection can be met.||If the current state of the distribution system is not suitable for the delivery request and expansion investment or new investment is required; within ten working days from the date of application in cases that do not require field study||Amken Subscriber: USD 25 Other Subscribers: 50YTL|
|1.2||Notification in writing to the owner on the grounds of the time the connection request can be met||If the current state of the distribution system is not suitable for the delivery request and expansion investment or new investment is required; within twenty working days from the date of application in cases requiring field study||Amken Subscriber: USD 25 Other Subscribers: 50YTL|
|2||Return for approval or revision of the project if the investment in the connection request is made by the applicant||Within five working days from the project presentation date||Amken Subscriber: USD 25 Other Subscribers: 50YTL|
|3||In case of changes in connection power; project review results and the user to be notified in writing of the main answer to the application||Within fifteen days||Amken Subscriber: USD 25 Other Subscribers: 50YTL|
|4||Informing users about programmed interruptions through written, audio or visual media outlets||At least forty-eight hours before the outage||The next year, the distribution company will deduct USD 1000 for each deduction subject to compensation from the income ceiling.|
|5||Notification of payment notification to the user||At least ten days before the expiration date||1/2 of the relevant Invoice will be charged|
|6||Reporting review results of incorrect notification objections to the user in writing||Within ten working days at the latest following the application date||FROM 50 USD|
|7||If the erroneous notification objection is found to be justified, the over-charged price for the consumption price subject to the objection will be returned to the consumer and/or the user||Within three working days||2 times the over-charged price and legal interest from a month later|
|8||In the event of termination or termination of the retail contract, the cash-charged security fee will be returned to the customer||If all debts have been paid, you can update them within three working days from the date of the claim||2 times the security fee and legal interest from a month later|
|9||Finalized applications registered by the user services center and the prescribed process should be reported to the applicant in writing upon request||Within fifteen working days||Amken Subscriber: USD 25 Other Subscribers: 50YTL|
|10.1||Recommending connection and/or system usage agreement to the user||Information about the plant and/or equipment to be connected to the distribution system will be provided by the user to the distribution company within sixty days||100 USD|
|10.2||Recommending connection and/or system usage agreement to the user||From the date the user has provided information about the plant and/or equipment to be connected to the distribution system to the distribution company, within ninety days if additional information is requested||100 USD|
|11||Answering incoming phone calls to the user services center||80% of total incoming phone calls are answered within 30 seconds|
|12||Restarting the service, which was stopped due to a debit and/or user error, after the cause of the service was eliminated||Within five working days||Amken Subscriber: USD 25 Other Subscribers: 200YTL|
|13||Total complaints per 100 users||This indicator is monitored on the day of each year and notified to the Institution|
|14||Timely appointments made by distribution companies for face-to-face interviews within the scope of customer service||All previously agreed appointments are made with a delay of up to one hour||Amken Subscriber: USD 25 Other Subscribers: 60YTL|
As shown in the table below, there are limitations on the continuity of supply.
Maximum Annual Downtime Targets per User
TABLE 13: Maximum Annual Downtime Targets per User
|Interior of Zoning Area – OG||8 hours||7 hours||6 hours||5 hours|
|Inside the Zoning Area – AG||14 hours||13 hours||12 hours||11 hours|
|Out of Zoning Area||20 hours||18 hours||16 hours||15 hours|
TABLE 14: Maximum Annual Deductions Per User Targets
|INSIDE THE ZONING AREA||4 outages in excess of 6 hours||4 outages in excess of 6 hours||3 interruptions in excess of 5 hours||3 interruptions in excess of 5 hours|
|OUT OF THE ZONING AREA||6 outages in excess of 9 hours||6 outages in excess of 9 hours||5 outages in excess of 8 hours||5 outages in excess of 8 hours|
This issue is clearly explained in article 1 of the same regulation.
Transition period implementation for supply continuity
TEMPORARY ARTICLE 1 – (1) In electricity distribution zones throughout Turkey starting from 1/1/2007 and ending on 31/12/2010, maximum annual downtime targets and annual maximum downtime targets are implemented for unannisted long outages applicable to a single user, depending on voltage levels.
(2) If the targets in Table 13 for the maximum annual deduction period are exceeded, the amount of compensation that distribution companies are obliged to pay is also determined according to the following formula:
(3) Compensation Fee = Q * P
(4) In this formula,
Q; The amount of energy (kWh) actively consumed and/or distributed in the most recently paid electricity bill as of the date of the outage exceeding the target values, P ; 0.37 Ykr/kWh if the target is exceeded, 0.74 Ykr/kWh in case of exceeding twice the target, 1.11 Ykr/kWh in case of exceeding the target, the unit price to be paid based on the amount.
(5) The maximum amount payable per deduction for the first three deductions exceeding the annual supply continuity target values in Table 13 cannot exceed ‰5 per thousand (five per thousand) of the distribution company's annual revenue ceiling. By identifying the total consumption of the applicants in case of exceeding, ‰5 percent (five per thousand) of the annual income requirement is divided into the total consumed/distributed energy determined as a result of the applications and divided into the applicants at the rate of their consumption/distribution.
(6) If the annual supply continuity target values contained in Table 13 are exceeded for the fourth and fifth time, the amount of compensation to be paid cannot exceed ‰3 per thousand (three per thousand) of the distribution company's annual revenue ceiling. By identifying the total consumption of the applicants in case of exceeding, ‰3 percent of the annual income requirement (three in 1,000) is divided into the total consumed/distributed energy determined as a result of the applications and divided into the applicants at the rate of their consumption/distribution.
(7) If the annual supply continuity target values exceed more than five times, the transaction is established within the framework of Article 11 of the Act.
(8) In the event that the target values for the maximum annual deduction frequency in Table 14 are exceeded, distribution companies must pay 20 (twenty) USD to the ams subscribers and 80 (eighty) USD to other subscribers for each deduction that exceeds the limits given in terms of duration.
(9) The unit costs in the maximum annual deduction period and the amount of compensation determined in relation to the maximum annual deduction frequency (TURKSTAT) are automatically updated on an annual basis during the first month of the year at the rate of annual consumer prices index exchange (CPI).
(10) In order to make payments for compensation; consumers seeking compensation must have their bills on their behalf, have no debts in any way to distribution companies with retail licenses, have not been penaled for irregular use of electricity, and must be able to present the electricity bill for the most recent months.
(11) Applications for compensation are made within 5 (five) working days of the day the electrical energy is re- established. Applications are evaluated and processed by the distribution company within 20 (twenty) working days. Payments are paid to the consumer by discounting the total amount of the first electricity bill following the finalization of the compensation. If the compensation price is passed on the total amount of the electricity bill, the increased portion is reflected in the next electricity bill.
(12) Compensation paid to the user does not eliminate the user's right to claim damages in the user's equipment, as long as it is not due to his or her fault.
Recement of Damages with Invoice
The damage will be incurred by the Distribution Company if the invoice documenting the repair cost of the damaged equipment is presented, the damage is documented due to power outages or fluctuations, and this is in matched by the distribution company's records of the time and place of the outage.
(13) Deductions arising from the reasons specified in Article 10 are not taken into account when calculating indicators of the maximum annual deduction period and number.
(14) The application of this article does not eliminate the liability of distribution companies with retail licenses for the data they provide to the Institution under this Regulation.