Article 3 of Article 6 of the "Regulation on Quality of Service for Electricity Distribution and Retail Sales" published in the Official Gazette on 21 December 2012 and numbered 28504
" …….. It is carried out in cases where necessary or on customer complaints from distribution zones after a preliminary review of the tables and reports submitted by notifications to the institution." text does not have a clear meaning in "where necessary" and does not contain an institutional description. The criteria for being seen vary by person, which means that some distribution companies will not be audited for years.
How to make accuracy checks of the reports submitted by distribution companies to the Institution; The commercial quality indicator is a fact that most of the items specified in Table-6 are distribution companies that do not meet the specified time zones in any way.
However, even a petition filed with an electricity distribution company on 02.10.2012 ("DISTRIBUTION COMPANY TRADE QUALITY TABLE Table 6. Although it is obligatory to answer within 15 working days specified in Article 6), the best example is that it was not answered until 31.12.2012.
In addition, paragraph 2 of the same article "Measurement and recording of the supply continuity and technical quality of electrical energy in accordance with the relevant standards by the distribution company; all processes and data and all other relevant information and documents are audited and/or audited by the institutions and organizations that have the authority to audit all processes and data based on the registration of commercial quality by the distribution company and the retail company and determining the performance of the distribution company and retail company in relation to these indicators."
When the text and appendixes of the regulation are examined, both distribution companies and distribution companies, except for the definitions mentioned above; No information was given about the audit of investments made on behalf of the public, as well as how and in what way the distribution companies' commercial relations with electricity subscribers, in particular, tariffs, irregular and leakage minutes, cutting/opening, durations of notices, etc.
Quality of Service related to Retail Sales – Commercial and Technical Quality
In this regulation, audits are examined under two headings as Commercial Quality and Technical quality.
Compensation to be paid to users, article 16 of the compensation to be paid, offset by the customer's system usage costs, if the subscription is canceled def'aten is stated to be paid.
Invoices to be arranged to the subscriber must be arranged accordingly in order to track offsets; offset and offset costs should be seen, as well as the amount of compensation to be paid, the subscriber's one-year system usage fee or the subscriber will not be used for a certain period of time (such as agricultural irrigation and seasonal subscribers.) status has not been clarified.
What is important here is how many months the amount of compensation can be made by offset; if any, the balance must also be paid def'aten.
Commercial Quality Indicators and Actions to be taken in paragraph 4 of article 19 "…… users will be notified that payment will be made".
In the current situation, although most of the notices are in the legislation, the Notification Law no. 7201 is not complying.
If the article is implemented as such, new problems will begin to occur in the coming days about whether to provide notice.
In addition, the distribution zone; in fact, the number of subscribers who deserve compensation on a provincial-by-province period and who have not been paid/paid compensation and the list of names should be reported to the institution.
Although the transfer of many Distribution regions was completed two years ago, no inspections have been carried out so far; has caused many grievances on behalf of both the public and consumers.
Nevertheless, both illegal loss corrections and increased profit rates of distribution companies are always made in the interest of distribution companies; An audit in the interest of the public and consumers has not been initiated for two years.
Inspections carried out and carried out by the institution; on the one hand, it will benefit consumers and the public, while on the other hand it will help institutionalization of Distribution Companies.
Last Word: As the wind of change begins to blow, some build walls, others windmills.Chinese Proverb