Cutting Open Costs! "Electricity Bill, consumers who paid the electricity bill a few days after the due date of the next invoices to be added to the cut/open price" news came up in a report that came up in the Written and Visual National press last week.
A consumer who was victimized in this regard paid the electricity bill two days after the due date and stated that although the electricity was not actually cut off, the cut/open price was added to the next invoice.
The application in question;
In paragraph 1 of Article 7 of the Communiqué on The Regulation of Retail Contracts in the Electricity Market, a second written notice is made to the customer by the legal entity with a retail license within five business days of the due date if the Customer does not make payments for the consumption of electrical energy by the due date.
This notice specifies that if the customer does not meet the payment obligation within the specified time period, the electrical power will be cut off.
This period, which will be determined by the legal entity that owns the retail license, is at least five business days from the date of the second notification."
In paragraph 2 of Article 25 of the Electricity Market Customer Service Regulation;
"(2) For the reconnectment of electrical energy, the cut-bind fee to be paid by the customer is reflected in the payment notice for the next period following the notification of the cut-bind by the distribution company to the legal entity that owns the retail license. The subscriber who is not actually cut off from the power is not charged the cut-off fee. "
Fraudulent Gains with Cutting Opening Costs
In its provisions, it is clearly ruled that no user who has had their electricity cut off in accordance with the legislation can be charged a Cut Open fee under any name.
In spite of all this, in some Electricity Distribution Companies, in accordance with the legislation, the cost of Cutting Open without cutting open is taken, and in some Distribution Companies, irregularities are taken further and the amount of consumption used by the consumer without cutting/opening in accordance with the legislation is taken further. Paragraph "b) It is considered illegal electricity energy consumption for the legal entity with a distribution license to cut the electrical energy cut in accordance with the relevant legislation without fulfilling its obligations without the permission of the legal entity that owns the distribution license."
On the grounds of the provision, a sample of the illegal electricity application is carried out here.
Even though the consumer's electricity debt was not cut in accordance with the legislation, as seen in the invoice, the electricity consumed by the subscriber was billed by applying the Runaway Electricity tariff and unfair profits were provided.
Although the customer objected to the relevant distribution company and asked for the cancellation of this unfair application due to the fact that the power was not cut, even the counter number seen in the appendix was not written, although it was stated by the company in which the power to the subscriber's facility was cut off as claimed in the document;
According to the data obtained from the optical port of the electrical meter in the consumer's plant, it was seen that there were no power outages on the relevant meter at that time.
Since there can be no interference with the counter data, then, the example of the seal registration seen in the appendix was made only on MBS (Customer Information System) without cutting in accordance with the legislation, and only tens of Turkish Liras cut/open price, which has been on the national press agenda for several days, is obtained from subscribers, thousands of Turkish Liras unfair profits.