Definition of The Cost of Assurance in Electricity;
Electricity Distribution and Retail Electricity Sales in Malatya " 27/9/2012 AND 28424 PUBLISHED IN THE OFFICIAL GAZETTE AS OF 01.01.2013 As of 01.01.2013, distribution and retail companies as two separate legal entities winning" services, the retail electricity sales company Aksa Elektrik, recently canceled many people's subscriptions (retail contracts) unilaterally causes the victimization of consumers.
There are terms and regulations for the cancellation of the retail contract, the terms of these arrangements are briefly;
Energy Market Regulatory Board
"WARNING ABOUT RETAIL CONTRACT ATION IN ELECTRICITY MARKET"
2,3 and 4. It is clearly stated in its clauses, accordingly;
a) Revoking or expiring the license of the legal entity with a retail license,
b) The decision to bankrupt one of the parties, the appointment of a liquidator, the emergence or incapacitation of a situation requiring legal liquidation, in the case of financial liabilities, ends spontaneously with the exception of the reserve.
(3) The retail company may terminate the retail contract of the customer who has not fulfilled its obligations in the retail contract by giving written notice 10 days in advance.
In addition, the 3rd U.S. In order to determine whether the obligations in the sales contract specified in the article have been fulfilled, both the provisions of article 2(b) above shall be fulfilled and in paragraph 1 of article 7 of the same communiqué;
"If the customer does not make payments for electricity consumption by the due date, a second written notice is made to the customer by the legal entity that owns the retail license within five business days of the due date.
Customer Service Regulation
This notice specifies that if the customer does not meet the payment obligation within the specified time period, the electrical power will be cut off. This period, which will be determined by the legal entity that owns the retail license, is at least five business days from the date of the second notification." The provision is also; Paragraph 24 of Article 24 of the "REGULATION OF ELECTRICITY MARKET CUSTOMER SERVICES" states that "If customer does not make the payments stipulated under the retail contract or bilateral agreements on time, the distribution licensee will be de powered out by legal entities with distribution licenses within 5 working days upon notification of licensed companies supplying energy to final consumers. Within two days, the distribution company will notify the relevant supplier." Although the provision clearly determines what to do,
At no stage of the applications is the consumer's retail contract (electricity subscriptions) cancelled without fulfilling the above provisions.
Another important problem here is the current assurance (deposit) fees, the fate of the assurance fees paid by consumers who have been unsubscribed and forced to sign a retail contract again.
However, in such cases, the current security costs should be updated in accordance with the timetable of the day and de offset from electricity debt.
In this regard, no consumer is given any consumption statement, so the fate of the subscriber's assurance fees is not given.
What to Do to Get The Security Fee
Consumers seek their rights in this regard and to prevent their grievances;
1.They must apply to the distribution company by petition. (Petitions must have two copies with one of them to stay with you, and when you deliver the petition, you must get the date and document registration number.)
2.If your victimization is not resked and you are not informed in writing;
a.Head-to-Head Information Access Center. (St. America)
b.To the Ministry of Energy,
You can file a complaint in writing with the c.EPDK (Energy Market Regulatory Board).
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