On Thursday, September 26, 2013, Ismail ALTUNSOY in Zaman Newspaper said, "The Energy Market Regulatory Authority (EPDK) is going to change the Consumer Services Regulation to solve the high billing problem that has come to electricity subscribers in recent months. " in the news article titled EPDK has addressed the issue and the new Customer Service Regulation will be made in this regard and in the news detail;
"The Energy Market Regulatory Authority (EPDK) is going to change the Consumer Services Regulation to solve the high billing problem that has come to electricity subscribers in recent months. Consumer Services Regulation New Version has been published.
According to the newly drafted draft, electricity distribution companies will not be able to send high bills to their subscribers far above their previous bills. If the subscriber disputes the high bill, they will only pay the previous invoice amount. The relevant distribution company will prove the difference in invoices. In addition, according to the new regulation, subscribers will be able to see invoice amounts for the past 1 year on their last invoices"
However, as shown below, these arrangements have been in effect on the EPDK's page for over a year, where the only innovation is that "the customer sees the invoice amount on the bill for the past year." Other than that, they're all substances that have been in place for a year.
Consumer Services Regulation – False notification
ARTICLE 23 — (1) Errors in payment notification; incorrect counter reading, incorrect tariff or incorrect multiplication factor, miscalculation of consumption quantity and/or price, or arranging a reimbursement notice.
(2) In the face of incorrect notices, the retail company may be challenged by the customer within 1 year from the date of notification of the invoice. The appeal does not eliminate the obligation to pay. If the difference between the consumption price subject to objection and the consumption price paid by the customer in the previous consumption period is more than thirty percent, the customer can pay the previous period's consumption price before the due date. In this case, the customer shall not be liable for article 24 (non-paid on time).
(3) The objection is concluded by the legal entity with a retail license within ten working days following the application date.
(4) If the objection is found to be relevant to matters concerning the distribution company, the objection will be forwarded to the distribution company within two business days by the retail licensee from the date of arrival. The distribution company notifies the retail company of the results of the review within ten business days from the date the objection reaches it. The results of the review will be reported in writing to the customer within three business days at the latest by the retail company.
(5) If the objection is not justified according to the results of the review, the under-charged portion of the consumption price subject to the objection will be charged to the customer.
In the newly prepared regulation, the test and calibration of the meter, which is suspected of measurement accuracy, should be made in the Industrial Directorates and the conditions must be decided. Otherwise, according to the test and calibration report of the distribution company, which is one of the parties to this trade, billing will always challenge doubts and problems will continue.